Support
Last updated: October 4, 2026
Frequently asked questions
How do I know I'm squeezing the right muscle?
Repeat the "Find the right muscle" tutorial you did before the program at any time from the Learn tab. It takes 2–3 minutes: where the muscle is, how it feels, three guided squeezes and a short check. Your belly, buttocks and thighs should stay relaxed, and the movement should go up and in.
I'm stuck on the same day of the program.
The day moves forward when you answer the "how did it go" question at the end of a session. If you like, you can change the day and level yourself in Settings → Program, or go back to day 1 without deleting your history.
Sessions feel too long.
Turn on "Short session" in Settings → Session; a session then takes about four minutes at most.
I'm taking a break for a while. Will I lose my streak?
Turn on "Vacation mode" in Settings → Program. The program pauses and your streak is frozen.
My subscription isn't active / I changed devices.
Tap the "Restore purchases" button in Settings. Your subscription is linked to your Apple Account; make sure you're signed in with the same account.
How do I cancel my subscription?
You can cancel in the iPhone Settings app → your name → Subscriptions, or with the "Manage subscription" link in the app. Cancellation takes effect at the end of the current period.
I'm not getting notifications.
Check that notifications are allowed in the iPhone Settings app → Notifications → Pelvica. Focus modes can delay notifications.
Where is my data?
Only on your phone. We have no server and no accounts. If you delete the app, your data is deleted too. You can export your records as JSON or CSV in Settings → My data.
I'm getting a new phone. Will my data move over?
Your records move to the new phone together with your iPhone backup (iCloud or computer backup). You can also keep the file you exported yourself.
App lock won't open.
The lock uses your iPhone's Face ID or device passcode. If Face ID doesn't recognize you, you can enter your device passcode with the "Use passcode" option.